Privacy Policy

Royal Financial Trading ("Royal Financial", "we", "us") is a bullion trading agency headquartered in Hong Kong that provides AI-driven KYC verification, live gold price intelligence, automated risk diligence, and a private seller portal for professional precious metals traders.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and seller portal (the "Service"). By accessing the Service, you agree to the practices described here.

We collect information you provide directly and information gathered automatically through your use of the Service:

• Account information: name, email address, phone number, country/region, and authentication identifiers when you register or sign in.
• Business information: company name, contact name, intended gold volume, and country of operation submitted during seller onboarding.
• KYC and compliance documents: identity documents, corporate registry filings, and precious metal / assay licences you upload for verification.
• Pricing requests: weight, purity, form, and other metal attributes you submit when requesting a price quote.
• Communications: messages sent to our AI consultant, consultation requests, and correspondence with our team.
• Usage and device data: pages viewed, timestamps, approximate location derived from IP, and browser/device characteristics.

We use your information to:

• Verify your identity and assess compliance and risk as part of seller onboarding.
• Generate AI price quotes and market analysis tailored to the metal you intend to sell.
• Operate, secure, and improve the Service, including our AI diligence and pricing engines.
• Respond to consultation requests and provide support.
• Meet legal, regulatory, and anti-money-laundering (AML) obligations applicable to bullion trading in Hong Kong.
• Detect, prevent, and investigate fraud or prohibited conduct.

We process your personal information on the basis of: your consent; the performance of a contract (your seller application and any transaction); our legitimate interests in operating a secure and compliant trading service; and compliance with legal obligations under Hong Kong law, including AML and precious metals licensing requirements.

We do not sell your personal information. We may share it with:

• Assay and refinery partners involved in physically verifying or settling your metal.
• Service providers that host our infrastructure, deliver email, or process payments, under contractual confidentiality.
• Regulators and law enforcement where required by law, court order, or to meet AML/reporting obligations.
• Professional advisers (legal, audit) to the extent necessary for compliance.

If you choose to sign in with Google, we receive your Google account name and email address to identify you and create your account. We do not access, store, or use your Google password, and we do not request access to your Google contacts, documents, or other Google services. You can revoke our access at any time from your Google account settings, and you may unlink Google sign-in by contacting us.

Your information may be processed in Hong Kong and other jurisdictions where we or our partners operate. Where data leaves Hong Kong, we rely on appropriate safeguards and only transfer what is necessary to provide the Service.

We retain KYC documents and transaction records for as long as required by Hong Kong AML and precious metals regulations, and for the duration needed to provide the Service. Account and usage data is retained while your account is active and afterwards only to meet legal, accounting, or dispute-resolution obligations.

We apply technical and organisational measures including encryption in transit, access controls, and private file storage for sensitive documents. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to certain processing, and withdraw consent (including Google sign-in) at any time. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

We use essential cookies to maintain your session and remember your language preference. We do not use advertising cookies.

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above when we do. Continued use of the Service after a change indicates your acceptance of the updated policy.

Questions about this policy or your personal information can be sent to enquiries@royalfinancialtrading.com.